Privacy Policy

Welcome to ChatModel.in ("ChatModel", "we", "our", or "us"). We provide an enterprise-grade multi-tenant conversational AI platform enabling businesses to deploy dedicated 24/7 AI assistants on isolated subdomains. We take data protection, client privacy, and enterprise confidentiality extremely seriously.

1. Information We Collect

We only collect information necessary to operate, secure, and improve our services:

• Account & Workspace Data: When administrators provision a workspace, we store the business name, assigned subdomain slug, brand configurations, theme accents, and hashed authentication credentials.
• Inquiry & Lead Information: When prospective clients submit inquiries via our public portal, we capture contact details (name, email, phone, company, and project requirements) to fulfill consultations.
• Conversation Logs: Depending on the workspace subscription tier (such as Enterprise), customer chat sessions may be stored in isolated tenant databases for analytics and customer support review.
• Technical Telemetry: Standard non-identifying server logs, including IP addresses, timestamps, and request headers to safeguard system availability, prevent DDoS attacks, and enforce rate limits.

2. How We Use Information

Information gathered is utilized strictly for:

• Provisioning and maintaining dedicated client workspace subdomains (e.g., client.chatmodel.in).
• Dispatching real-time HTTPS webhook requests to configured AI workflows (such as n8n, Make, Flowise, or internal client APIs).
• Monitoring conversation quota thresholds according to subscription plan tiers.
• Securing tenant portals against unauthorized access using CSRF defense, rate-limiting, and hashed credentials.

3. Multi-Tenant Data Isolation & Security

Every client workspace operates under strict isolation boundaries. We enforce:

• No-Index Search Engine Exclusion: Client workspaces and conversation records are guarded with noindex, nofollow, and X-Robots-Tag directives to ensure search engines never scrape or index private client interactions.
• Access Control Modes: Workspaces can be switched between Public (unauthenticated) and Private (passcode/credential gated) modes to prevent unauthorized conversation access.
• Automated SSL/TLS Encryption: All traffic in transit is encrypted using modern 256-bit TLS protocols.

4. Third-Party Webhooks & Integrations

ChatModel dispatches user prompts to client-defined webhook endpoints. We do not sell, rent, or monetize conversation transcripts. Clients maintain full ownership and control over their downstream data pipelines and AI model providers.

5. Cookies & Local Storage

We use localized session cookies and browser storage strictly for essential operations, such as keeping administrators logged into the portal, validating CSRF security tokens, and remembering Day/Night visual theme preferences. We do not use third-party cross-site advertising cookies.

6. Data Retention & Deletion

Administrators have the right to request full erasure of their workspace and associated session history at any time. When an administrator deletes a tenant workspace from the Admin Console, all associated database records and session logs are permanently expunged.

7. AI-Generated Output & Non-Liability Disclaimer

Artificial Intelligence can make mistakes, hallucinate, or generate inaccurate responses. ChatModel provides software infrastructure and orchestration bridges to third-party artificial intelligence engines and client-configured automation webhooks.

ChatModel, its founders, and operators do not assume any legal responsibility or liability for any incorrect statements, erroneous guidance, commitments, pricing quotes, or actions generated by the AI assistant. Users and clients must verify all critical, financial, legal, or medical information independently.

8. Contact & Data Protection Inquiries

For any questions regarding our Privacy Policy or data handling practices, please contact us via the Inquiry Portal or email us at privacy@chatmodel.in.