⚖️ Terms of Service

Terms & Conditions

Last Updated: September 12, 2026 | Effective Date: September 12, 2026

These Terms and Conditions ("Terms") govern your access to and use of the ChatModel.in software-as-a-service platform ("Platform", "Service", or "ChatModel"). By registering, provisioning a workspace, or using our services, you agree to be bound by these Terms.

1. Service Description

ChatModel provides enterprise conversational AI software, multi-tenant workspace provisioning, automated SSL-secured subdomains, conversational telemetry, and webhook orchestration bridges for businesses and agencies.

2. Workspace Accounts & Security

When an administrator provisions a dedicated workspace (e.g., yourbrand.chatmodel.in):

You are responsible for maintaining the confidentiality of your workspace password and internal access passcodes.
You are solely responsible for all activities and webhook workflows configured under your dedicated subdomain.
You agree to immediately notify ChatModel of any unauthorized security breach or credential compromise.

3. Acceptable Use Policy

You agree not to use ChatModel to:

Deploy malicious, harmful, abusive, fraudulent, or deceptive automation workflows.
Transmit spam, unsolicited mass promotions, or violate applicable anti-telemarketing regulations.
Attempt to breach, reverse engineer, probe, or compromise multi-tenant database isolation boundaries.
Infringe upon third-party intellectual property, privacy, or trade secret rights.

4. Subscription Plans, Quotas & Billing

ChatModel offers multiple subscription tiers (Starter, Professional, and Enterprise):

Monthly Conversation Quotas: Each subscription tier includes an allocated number of unique monthly conversations. If a workspace reaches its limit, the system gracefully advises upgrading to maintain 24/7 uptime.
Service Kill-Switch: Administrators can temporarily toggle assistant active states or pause services at any time via the management dashboard.
Plan Adjustments: Upgrades and tier adjustments take effect immediately upon administrative confirmation.

5. Webhook Availability & Third-Party Dependencies

ChatModel dispatches visitor messages to external automation webhooks specified by the client. While ChatModel ensures high-availability server uptime for its platform, we are not liable for downtime, latency, or response inaccuracies originating from third-party webhook providers, custom servers, or external LLM APIs.

6. Intellectual Property Rights

ChatModel retains all rights, title, and interest in and to the platform, UI design systems, codebase, and infrastructure. Clients retain full ownership and intellectual property of their brand assets, trademarks, custom prompt engineering, and proprietary business workflows.

7. AI Errors, Hallucinations & Non-Liability Disclaimer

Generative AI models and automated assistants can make mistakes, produce inaccurate answers, or hallucinate. ChatModel operates as a software infrastructure provider and does not review or endorse individual automated responses generated by underlying AI engines or client webhook endpoints.

Under no circumstances shall ChatModel, its developers, or affiliates be held liable or responsible for any erroneous claims, misleading guidance, unauthorized promises, business losses, missed leads, or damages resulting from AI-generated outputs or actions taken by visitors based on assistant interactions. Clients and visitors use the AI assistant at their own discretion and risk.

8. Limitation of Liability

To the maximum extent permitted by applicable law, ChatModel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption arising out of the use or inability to use the platform.

9. Modifications to Terms

We reserve the right to revise these Terms to reflect technological improvements or regulatory requirements. Continued use of the platform after updates constitutes acceptance of the modified Terms.

10. Governing Law & Contact

These Terms shall be governed by and construed in accordance with the laws of India. For legal notices or contractual inquiries, contact us at legal@chatmodel.in.